Refund policy
PLEASE READ BEFORE PURCHASING
Personal products.
Clear expectations.
Hygiene and change-of-mind purchases
Our products are intimate, personal-use items that come into close contact with the body. For hygiene reasons, CHYOCARE does not offer voluntary returns, exchanges, or refunds for change of mind on these products, to the extent permitted by applicable law.
Where applicable law provides a cancellation or withdrawal right for sealed goods, that right remains available unless a lawful exception applies. In jurisdictions where the hygiene exception applies, unsealing goods that are unsuitable for return for health or hygiene reasons can remove the right of withdrawal. This policy does not remove rights that the law requires us to provide.
Faulty, damaged, incorrect, or missing items
If an item arrives faulty or damaged, or your order contains an incorrect or missing item, contact us through our contact page with your order number and details of the issue. We will review the matter and provide the remedy required by applicable law, which may include repair, replacement, or refund. Please do not send intimate images or return an item before receiving instructions.
Your statutory rights
Nothing in this policy excludes, restricts, or replaces mandatory consumer rights, including rights relating to defective goods, goods not as described, or any cancellation rights that apply to your purchase.